AT WHAT TIME IS THE ROOM AVAILABLE?
We will do our best to give you your room as soon as possible. However, the availability is guaranteed from 3.00 pm on the day of arrival.
AT WHAT TIME DO I HAVE TO LEAVE THE ROOM ON DEPARTURE DAY?
We kindly ask you to check out by 11.00 am. If you want to arrange late check-out, please ask at reception as it is subject to availability. Please note the extra charge of € 70 per room, which allows you to use the room, bars, restaurants and spa facilities until 6.00 pm.
DOES THE HOTEL HAVE A GARAGE?
Yes, parking in the hotel garage is free of charge for our guests.
WHAT SHUTTLE SERVICES ARE AVAILABLE?
Free shuttle service at scheduled times connecting Hotel Caesius Thermae & SPA Resort to the centre of Bardolino, in summer also to the tennis courts at Appartamenti Arca.
On request, private transfer is available to and from Verona Villafranca airport. This service is free of charge if you are a direct client, who stays 3 nights or more during low season, and 5 nights or more during high season, and books the transfer at least 24 hours before arrival.
On request, it is possible to arrange private transport also from and to other railway stations and airports. This service is subject to a fee.
ARE THERE ANY DISCOUNTS AVAILABLE FOR CHILDREN?
Children up to 3 years of age stay for free. Baby cot and highchair are free of charge. Children from 4 to 13 years get a discount of 50% when sleeping in the parents' room.
WHAT KIND OF CREDIT CARDS DO YOU ACCEPT?
We accept all the main credit cards, including Visa, Mastercard, American Express, Diners Club, Carta EC (Maestro).
ARE PETS PERMITTED IN THE HOTEL?
We are so sorry, but pets are not allowed in the hotel.
DOES THE HOTEL HAVE WI-FI?
There is free Wi-Fi throughout the hotel. The password is provided during the check-in at the front desk.
WHAT KIND OF RESTAURANT SERVICES ARE OFFERED?
Breakfast at Benacus Restaurant from 7.30 am to 10.30 am
Lunch at Benacus Restaurant from 12.30 pm to 2.30 pm
Dinner at Benacus Restaurant from 7.00 pm to 9.00 pm
Camino Bar from 10.00 am to 11.00 pm (on Friday and Saturday until midnight)
In addition in summer:
Breakfast at Le Vele Restaurant from 7.00 am to 10.30 am
Lunch at Le Vele Restaurant from 12.30 pm to 2.30 pm
Dinner at Le Vele Restaurant from 7.00 pm to 9.30 pm
Pool Bar from 10.00 am to 7.00 pm
WHAT ARE THE OPENING HOURS OF THE POOLS, GYM, THERMAL WATER CENTER, AND SAUNA AREA?
Indoor pool and gym from 8.00 am to 8.00 pm
Thermal pools from 9.00 am to 7.00 pm
Sauna area from 2.00 pm to 8.00 pm (Monday to Friday) or from 11.00 am to 8.00 pm (on Saturday and Sunday)
In addition in summer:
Outdoor pools from 8.00 am to 8.00 pm
CAN EXTERNAL GUESTS ACCESS THE SPA?
External guests can purchase one of our Day Spa options to access our Thermal Water Center and Sauna Area.
Day Spa options grant access from 10.00 am to 7.00 pm.
WHAT FACILITIES CAN CLIENTS USE DURING THE STAY?
Services available to our guests free of charge:
- Heated indoor pool with whirlpool area
- 34°C thermal pool for balneotherapy and chromotherapy
- Two 34°C thermal saltwater pools for thalassotherapy, one with double salinity and chromotherapy system
- Two 34°C thermal pools with massage jets
- Kneipp cure facility in thermal water
- Finnish sauna
- Two caldaria (Turkish steam baths)
- Laconicum (Roman dry sweating room)
- Kneipp Water Paradise (multi-sensory shower walk)
- Mediterranean sauna
- Frigidarium with ice fountain
- Experience showers
- Ice fountain
- Relaxation areas with herbal teas
- Fully-equipped gym
In addition in summer:
5 outdoor swimming pools, 1 of which with whirlpool and 2 for children
HOW CAN I BOOK BEAUTY, THERMAL AND AYURVEDIC TREATMENTS?
We recommend you book your treatments when booking your stay, as to have plenty of choice regarding the timetable.
However, all treatments can be booked at the Spa Reception (tel. +39 045 7219150 or termecaesius@europlan.it), open from 9.00 am to 7.00 pm.
CAN CHILDREN USE THE THERMAL WATER POOLS?
In the thermal water pools with 34 °C heated water, children under 14 years of age are allowed access only from 10.00 am to 12.00 noon and must be accompanied by an adult.
Children under the age of 3 years are not allowed in the thermal water pools.
ARE CHILDREN ALLOWED TO USE THE SAUNA AREA?
Children under 16 years of age are not permitted in the sauna area. This includes the Turkish steam baths, Finnish sauna, Mediterranean sauna, Laconicum, Water Paradise Kneipp, experience showers, frigidarium with ice fountain, and relaxation areas.
CAN MY FRIENDS VISIT ME AT THE HOTEL?
Your guests are welcome at our hotel and may use our services for a fee (subject to availability).
DOES THE HOTEL ENTRANCE HAVE ANY OBSTACLES TO OVERCOME?
No, the entrance is free of obstacles and features enough space for manoeuvring. There are two automatic sliding glass doors and a ramp with no steps and no handrails.
DOES THE HOTEL PROVIDE ROOMS THAT COMPLY WITH ACCESSIBILITY STANDARDS AND WELCOME GUESTS WITH MOBILITY ISSUES?
Yes, Hotel Caesius provides rooms, with corresponding bathrooms, declared accessible according to mobility and inclusion standards.
DOES THE HOTEL FEATURE ACCESSIBLE PARKING SPACES?
Yes, there are more than 5 disabled parking spaces available in the underground car park. Guests can also reserve parking spaces with specific characteristics.
ARE THERE DISABLED TOILETS IN THE COMMON AREAS?
Yes, they are located on floor 0 and can be reached via a wheelchair-friendly lift.
ARE THE OUTDOOR POOLS AND THE WELLNESS & SPA CENTRE ACCESSIBLE TO PEOPLE WITH DISABILITIES?
Yes, there are ramps allowing access to the outdoor pools from anywhere in the hotel, while the wellness & spa area can be reached by lift or ramps, as these are both wheelchair-friendly. Unfortunately, the outdoor and indoor pools do not feature lifts or transfer systems to enter the water, but steps with handrails.
ARE THERE ACCESSIBILITY FEATURES FOR BLIND AND VISUALLY IMPAIRED PEOPLE?
Unfortunately, such features are not available yet.
For more information please consult our Accessibility Report.
+39 045 7219 100
caesius@europlan.it
